Privacy Policy — How DH77 Protects Your Data

This Privacy Policy ("Policy") explains how DH77 ("we", "us", "our", "the Platform"), operating at dh77.cam, collects, uses, stores, shares and protects personal data relating to users ("you", "User", "Account Holder") of the platform.

DH77 is an English-language online betting and live casino information and service platform targeted at users in Pakistan. We operate with a commitment to data minimisation: we collect only what is necessary, retain it only for as long as required and apply appropriate technical and organisational security controls throughout.

This Policy applies to:

• All registered account holders on the DH77 platform;
• Visitors who browse dh77.cam without registering;
• Individuals who contact DH77 support via email, live chat or any other communication channel.

By using the DH77 platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with this Policy, you should cease using the platform and may request account closure and data deletion as described in Section 9.

The following definitions apply throughout this Privacy Policy:

3.1 Registration Data

When you create a DH77 account, we collect the information you provide during sign-up, which may include:

• Full legal name;
• Date of birth (for age verification);
• Email address;
• Residential address (city, postal code — for Pakistani users this includes cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar);
• Mobile phone number;
• Chosen username and encrypted password.

3.2 KYC & Identity Verification Data

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect:

• Copies of government-issued photo identification (CNIC or Pakistani passport);
• Proof of residential address documentation;
• Selfie photographs or liveness verification images;
• Payment method verification documentation where required.

3.3 Financial Transaction Data

When you make deposits or withdrawals in PKR, we record transaction amounts, dates, payment method references and associated account identifiers. We do not store full payment card numbers; partial identifiers are retained for fraud prevention and reconciliation only.

3.4 Usage & Technical Data

When you use the platform, we automatically collect:

• IP address and approximate geographic location;
• Device type, browser type and operating system;
• Pages visited, session duration and click-path data;
• Login timestamps and account activity logs.

3.5 Communications Data

When you contact DH77 support via email or live chat, we retain the content of those communications together with associated metadata (timestamp, support agent reference) for quality assurance, dispute resolution and regulatory compliance purposes.

The personal data we collect is used exclusively for the purposes described below. We do not process personal data for purposes incompatible with those originally stated.

DH77 processes personal data on the following legal bases:

5.1 Performance of Contract

Processing is necessary to provide you with the services described in our Terms & Conditions — account management, bet settlement, payment processing and customer support.

5.2 Legal Obligation

Certain processing activities are required by applicable law, including KYC identity verification, AML transaction monitoring and the maintenance of records required by the platform's applicable regulatory framework.

5.3 Legitimate Interest

We process some data on the basis of legitimate interests — including platform security, fraud detection and responsible gambling monitoring — where these interests are not overridden by your fundamental rights and freedoms.

5.4 Consent

Where we rely on consent (for example, for optional marketing communications), you may withdraw consent at any time by updating your account preferences or contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6.1 Who We Share Data With

DH77 does not sell, rent or trade personal data. We may share data with the following categories of recipients only where necessary and under contractual data protection obligations:

• KYC and identity verification providers — third-party services that process identity documents on our behalf to fulfil verification obligations;
• Payment processors — entities that facilitate deposit and withdrawal transactions (references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are contextual only; no gambling endorsement by these providers is implied);
• Fraud prevention and AML service providers — specialised platforms used for transaction monitoring and risk scoring;
• Technology infrastructure providers — hosting, cloud storage and CDN providers operating under data processing agreements;
• Regulatory and law enforcement authorities — where disclosure is required by applicable law, court order or regulatory instruction.

6.2 International Transfers

Some of our service providers may be located outside Pakistan. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place — such as contractual clauses equivalent to standard international data transfer protections — to maintain an adequate level of data protection.

We retain personal data for as long as is necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory obligations and to resolve disputes. The following general retention periods apply:

• Account and KYC data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with standard AML record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years following the transaction date for regulatory and audit purposes.
• Communications data: Retained for a minimum of three (3) years for dispute resolution and quality assurance.
• Technical and usage data: Retained in anonymised or aggregated form for platform improvement and analytics. Identified session data is typically retained for up to twelve (12) months.
• Marketing preferences: Retained until you withdraw consent or close your account.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our data destruction protocols.

DH77 uses cookies and similar tracking technologies to enable core platform functionality, maintain your session, remember your preferences and gather aggregated analytics data to improve the user experience.

8.1 Types of Cookies We Use

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair or prevent access to core platform features. Note that cookie consent controls are separate from your account marketing preferences.

Subject to applicable data protection law, you hold the following rights with respect to your personal data held by DH77. To exercise any right, contact our support team using the details in Section 14.

The DH77 platform is strictly for adults aged 18 years or older, or the higher minimum age required by the applicable operator licence jurisdiction. We do not knowingly collect, store or process personal data relating to persons under 18 years of age.

If we become aware that personal data has been collected from a minor without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the platform, please contact us immediately using the details in Section 14.

DH77 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction or alteration:

• Encryption in transit: All data transmitted between your device and DH77 servers is encrypted using TLS 1.3 protocol. Pages are served exclusively over HTTPS.
• Encryption at rest: Sensitive data categories including KYC documents and payment identifiers are encrypted at rest using industry-standard algorithms.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo data protection training.
• KYC document security: Identity documents submitted for verification are processed through dedicated, access-controlled secure systems and are not accessible to general operational staff.
• Incident response: DH77 maintains documented data breach response procedures. In the event of a breach affecting your personal data, you will be notified in accordance with applicable legal requirements.
• Two-factor authentication: Users are encouraged to enable two-factor authentication on their accounts to add an additional layer of access security.

Despite these measures, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should contact support immediately if you suspect unauthorised account access.

DH77 is an English-language platform designed for and targeted at Pakistani users across major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Pakistani users should be aware of the following:

12.1 Applicable Law

Pakistan does not have a comprehensive data protection statute equivalent to the GDPR in force at the time of writing. DH77 applies data protection standards in accordance with the laws of its operational jurisdiction and the general principles of transparent, secure and purpose-limited processing described in this Policy.

12.2 Payment Method References

Where Pakistani payment method names appear on this platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — these references are provided for user context only. DH77 does not claim any endorsement, partnership, approval or affiliation with these institutions. No gambling endorsement by any Pakistani financial institution is implied.

12.3 Gambling Law Notice

Gambling is subject to restrictions in Pakistan under the Prevention of Gambling Act, 1977 and other applicable legislation. DH77 does not hold a Government of Pakistan gambling licence and does not claim to be approved or regulated by PTA, SBP or any Pakistani provincial authority. This Policy does not constitute legal advice. Users are solely responsible for determining their legal eligibility to use the platform.

DH77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — affecting the nature of data collected, purposes of processing or user rights — we will notify registered users via email or a prominent notice on the platform before the changes take effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. You are encouraged to review this Policy periodically. Your continued use of the platform following publication of a revised Policy constitutes your acceptance of the updated terms.

For any queries relating to this Privacy Policy, to exercise a data rights request, or to raise a complaint about how DH77 has handled your personal data, please contact us using the following details:

We will acknowledge privacy-related queries within 72 hours. Formal data rights requests will be addressed within 30 calendar days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection supervisory authority in the jurisdiction under which DH77 operates.